Lenovo Services Availability Locator allows you to check if selected services are available at customer’s location for selected Lenovo hardware.
Service Levels Displayed
This tool displays standard onsite response times aligned to Lenovo’s Hardware Maintenance offerings:
- Next Business Day (Standard NBD and Premier NBD)
- 4-Hour Response (Premier 4-Hour and PESS 4-Hour)
- Committed Service Repair (CSR 6-Hour Add-On)
For full service definitions, country-specific details, exclusions and terms, refer to your Lenovo Data Center Services Agreement or relevant maintenance contract.
Disclaimers
- This tool is indicative only, results are based on automated calculations and do not guarantee service availability.
- Actual delivery may vary depending on factors such as local capability, hardware type, remote regions, or areas with limited Lenovo coverage.
- Even if a location is marked as “Within Range,” please consult your Lenovo Representative or Reseller to confirm with Lenovo Service Delivery before placing an order or quoting a Lenovo Service Part Number.
- If localization features are used, machine translation or region-specific adjustments may affect the accuracy of output.
How to Use the Tool
1
Enter Location
Enter the location of your Lenovo product to view available services
2
Filter by Product
Narrow your search by selecting a Hardware Group and Product
3
Review Results
Review the results to identify which Service Levels are typically available in that area
Tip: If you see an error, try again without entering a postal or zip code, or use the map function to manually select a location.