Use this tool to check if a specific Lenovo Service Level is available at a given location for your Lenovo data center hardware
Service Levels Displayed
This tool displays standard onsite response times aligned to Lenovo’s Hardware Maintenance offerings:
- Next Business Day (Standard NBD and Premier NBD)
- 4-Hour Response (Premier 4-Hour and PESS 4-Hour)
- Committed Service Repair (CSR 6-Hour Add-On)
For full service definitions, country-specific details, exclusions and terms, refer to your Lenovo Data Center Services Agreement or relevant maintenance contract.
Disclaimers
- This tool is indicative only, results are based on automated calculations and do not guarantee service availability.
- Actual delivery may vary depending on factors such as local capability, hardware type, remote regions, or areas with limited Lenovo coverage.
- Even if a location is marked as “Within Range,” please consult your Lenovo Representative or Reseller to confirm with Lenovo Service Delivery before placing an order or quoting a Lenovo Service Part Number.
- If localization features are used, machine translation or region-specific adjustments may affect the accuracy of output.
How to Use the Tool
1
Enter Location
Enter the location of your Lenovo product to view available services
2
Filter by Product
Narrow your search by selecting a Hardware Group and Product
3
Review Results
Review the results to identify which Service Levels are typically available in that area
Tip: If you see an error, try again without entering a postal or zip code, or use the map function to manually select a location.